In July, Our India client Mr. A contacted us online to inquire about stainless steel tile edge trims. He is very familiar with this type of product and proposed the need for various local hot-selling styles. We quickly provided a product catalog, real-life photos, and videos of stainless steel tile corner trims according to the customer's requirements, and promptly quoted prices based on the styles, sizes, and colors selected by the customer, but the customer felt that there were still a gap between our price and his target price. To achieve the first cooperation, to show the idea of sincere cooperation, we took the initiative to provide customers with free samples and send them out quickly.
After receiving the samples of our stainless steel tile edge trims, the customer was very satisfied with the quality and surface treatment of our stainless steel corner trims, even exceeding his expectations. This greatly enhanced his trust in us. After several rounds of communication and our online video factory visit, he was more confident in our services and products and officially confirmed the order of 9,000 pieces of stainless steel tile edge trims as a trial order in September. Subsequently, we also organized production efficiently according to the customer's delivery date to ensure that it could be delivered to the customer on time. During the production period, we will also give customers feedback on our good's production progress and pictures to reassure customers.
We have always been adhering to the purpose of providing customers with high-quality products and services. Long-term cooperation with customers is our main goal. We try our best to satisfy customers in all aspects. This is the way to long-term cooperation.
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Leah Liu
Hello there! I am Leah. I have worked in the building materials industry for over 10 years. I want to share my experience here - let us make progress together!