First of all, I would like to thank our Vietnamese client Mr. V for trusting our company and placing a trial order of 6,000 aluminum quarter round tile trim with us.
We communicated with the Mr. V for the first time at the end of October 2024. The customer found us on the website and said that he had a purchase demand for aluminum tile corner trim and provided us with WeChat contact information. We added the customer's WeChat and greeted the customer in a friendly manner, but we did not receive any other replies from the Mr V afterwards.
Later, I heard that it was because the Mr. V's previous supplier's order had some after-sales problems and had been dealing with after-sales problems, so the purchase plan was shelved.
It just so happened that the new production line and fully automatic oxidation line of our Vietnam factory were almost completed. To let customers see the strength and guarantee of our factory, we sent photos and videos of the new factory to customers. The new factory has perfect equipment and production capacity. The monthly production capacity of the fully automatic oxidation line can reach 5 million pieces, which may be a new attempt for Mr V.
About a week later, we received a new inquiry from the Mr. V. Because several products needed molds, and Mr. V was in a hurry to get aluminum quarter round tile trim, the customer asked us about our delivery date and asked for a quotation based on the quantity of 6,000 pieces. We also made a complete quotation to the customer based on the customer's purchasing needs. Mr. V confirmed the order and paid the deposit a week later.
We know that sometimes customers also need something new to experience, such as the company's newly developed products, new equipment and production capacity, and faster delivery. These are things that customers value, and we need to update customers on time in the future so that customers can feel the strength and service of our company.
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Leah Liu
Hello there! I am Leah. I have worked in the building materials industry for over 10 years. I want to share my experience here - let us make progress together!